Politique de remboursement

 

Returns
Our policy is 140 days. If 140 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, please email or call us so we can be expecting your product for return.

Several types of goods are exempt from being returned. Perishable goods. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Please call to arrange a refund for these types of products.

To complete your return, we require a receipt or proof of purchase, or order number.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cs@painrelief.io.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@painrelief.io and send your item to 390 W 910 S Heber City Utah US 84032-2478.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to 390 W 910 S Heber City Utah US 84032-2478

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.